Refund Policy
Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode. Note: If you’ve placed a prepaid order using a Refund Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.
For COD Orders: A coupon code of the ordered value will be sent to your registered email address/contact number within 48 hours after receiving your order at the warehouse and Quality Check of the product(s).
Cancellation Policy
The cancellation request for your order can be done within 24 hours of placing the order through The Nomherd Chatbot. Access the Chatbot from My Account>>Need Help or Contact Us>>Help Centre.
If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 15 days of order delivery.
Things To Consider
The customers are requested to check the size guide before placing the order.
The color of the product(s) may vary as per the customer’s screen resolution.
Please provide your WhatsApp registered number for timely updates and a better shopping experience.
If the customer receives a torn parcel/unrelated product(s)/empty parcel, they are requested to raise a query within 48 hours of delivery. For a safer side, we suggest our customers to create an unboxing video of the parcel too
